Shipping policy
Shipping Policy
1. General Information
Thank you for shopping at GroveWood Baseball Museum. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our online store. We use Printful, a third-party fulfillment service, to handle our shipping. Please read this policy carefully before making a purchase.
2. Order Processing
2.1 Order Confirmation
Once you place an order, you will receive an email confirmation. This email will include your order details and a confirmation number.
2.2 Order Processing Time
Orders are processed within 2-7 business days for apparel products (t-shirts, leggings, etc.) and 2-5 business days for non-apparel products (posters, mugs, etc.). You will receive a notification when your order has shipped.
3. Shipping Rates and Delivery Estimates
3.1 Shipping Rates
Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as your shipping location. You will see the total shipping cost before completing your purchase.
3.2 Delivery Estimates
Delivery times may vary depending on your location and the shipping method selected. Estimated delivery times are as follows:
- Standard Shipping (USA): 3-4 business days
- Standard Shipping (Canada): 6-10 business days
- Standard Shipping (International): 10-20 business days
Please note that these are estimated delivery times and are not guaranteed. Delivery may be delayed due to factors beyond our control, such as customs processing or postal service delays.
4. Shipping Methods
We offer various shipping options to meet your needs. The available shipping methods will be displayed at checkout.
5. Shipping Destinations
We ship to most countries worldwide. Please note that delivery times and shipping costs for international orders may be higher and vary based on the destination country.
6. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this information to track your order until it is delivered.
7. Shipping Restrictions
7.1 P.O. Boxes and APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for delivery.
7.2 Restricted Items
Certain items may be restricted from shipping to specific destinations due to local laws and regulations. If your order contains a restricted item, we will contact you to discuss alternative arrangements.
8. Customs, Duties, and Taxes
8.1 International Orders
International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase.
9. Lost or Damaged Packages
9.1 Lost Packages
If your package is lost in transit, please contact us at [Email Address] so we can investigate and take appropriate action.
9.2 Damaged Packages
If your package arrives damaged, please retain all packaging materials and contact us immediately at [Email Address]. We will work with you to resolve the issue.
10. Shipping Policy Changes
We may update this Shipping Policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically to stay informed about our shipping practices.
11. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
GroveWood Baseball Museum
227 E Morris Blvd
Morristown, TN 37813
info@grovewoodbaseball.com